Returns Eligibility

Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used cosmetic products. However, a return or refund is applicable if:

• You received a wrong product

• The product was damaged during transit

• The product seal or packaging was tampered with

To be eligible for a return, you must:

• Raise a request within 24 hours of delivery

• Share an unboxing video and clear photos of the product and outer packaging

• Ensure the product is unused, unopened, and in its original packaging

Non-Returnable Items

• Products once opened or used, even if swatched on the hand

• Free gifts, samples, or promotional items

• Items purchased during sales or with discount codes (unless damaged)

Refunds

• Prepaid Orders: Refund will be credited to your original payment method within 5–7 business days of approval.

• Cash on Delivery Orders: Refund will be processed via UPI or bank transfer; you must share valid UPI/bank details.

• Refunds are issued only after verification of evidence and product return (if required).

Exchanges

We offer product exchanges only in case of:

• Wrong shade or product sent by us

• Verified physical damage during delivery

In such cases, we’ll ship the correct replacement once your claim is approved.
Replacement or exchange will be delivered within 5 to 10 business days.

Shipping Charges

• If the return is due to our error (wrong or damaged item), return shipping will be arranged or reimbursed by us.

• In all other cases, return shipping is the customer’s responsibility.

How to Raise a Return or Refund Request

Please contact us within 24 hours of receiving your order:
📧 Email: shadesofbrown0310@gmail.com
📎 Attach: Unboxing video, product & package photos, and order details.

Important Notes

• Ensure someone is available to receive your parcel at the provided address.

• Please double-check contact and delivery details before placing your order.

• Shades of Brown reserves the right to refuse a refund or return if the claim is found invalid or lacks sufficient evidence.